Customer Support

Quickly Access the Resources You Need to Get the Most Out of Our Solutions

Taegis™ Platform

The Taegis Platform is the foundation for Secureworks® cloud-native cybersecurity offerings: Taegis XDR, Taegis ManagedXDR, and Taegis VDR. Customers on the Taegis Platform who need assistance have multiple ways to access our support team.

Open a Chat

Taegis XDR/ManagedXDR

Select the Chat button in Taegis (bottom right-hand corner of interface)
Select Product Support from the Choose a Department dropdown

Taegis VDR

Select the Question Mark icon (upper right-hand corner of interface)
Select the Chat option

Create a Ticket

Select the Question Mark icon (upper right-hand corner of interface)
Select Submit a Help Request from the dropdown
Select Support Request from the Choose Your Issue dropdown

Send an Email

Send email now

Call for Support

USA: 855-525-7497
UAE: 971-800-03-209-49
Australia: 61-1800-841-623
United Kingdom: 44-808-196-0816
France: 033-0800-992458
France Mobile: 033-0800-992458
Japan: 081-0066-33-814511
Netherlands: 031-0800-0227603
Norway: 047-800-10405
Saudi Arabia: 966-800-8-110631

Security Operations Centers (SOCs)

Secureworks' Managed Security Solutions are delivered from five resilient SOCs, with each location staffed and providing fully functional operations 24/7. State-of-the-art communication technologies and tools enable seamless collaboration between our certified team of Security Analysts, Senior Intrusion Analysts, and Counter Threat Unit™ researchers.

CTP Portal Support
US: 1-877-838-7960
International: +1 (404) 235-1044

CTP Portal Login

Lifecycle Policy

The Secureworks Lifecycle Policy is designed to ensure customers have appropriate hardware and firmware deployed at all times to enable Secureworks services.

Report a Vulnerability

To protect businesses and organizations across the globe, it is critical that the broader community of IT and security professionals report vulnerabilities as soon as they are recognized.