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                Incident Management Retainer

                On-Demand Incident Response Specialist Access

                Secureworks® highly-skilled security consultant and threat research experts will partner with your organization to serve as an extension to your response team, ready to assist with preparing for and responding to complex cyber events, 24X7.

                Incident response engagements annually

                Years providing on-site IR services

                Incident Management Lifecycle Coverage

                The Secureworks Incident Management Retainer (IMR) is an agreement set up in advance of a cyber incident that entitles you to priority support, guaranteed SLAs and access to a wide range of incident response and security program readiness consulting services.


                Validate the effectiveness of your security program capability and continually improve incident readiness with consulting services integrated with front-line insights and risk-based methodologies.

                Know More

                Locate unknown adversary activity and validate the effectiveness of your detection and response capabilities with a wide range of Secureworks consulting services.
                incident management

                Respond Faster

                Accelerate response actions to minimize business impacts with enhanced response time SLAs and access to Secureworks purpose-built IR technologies.


                Valuable insights straight from the cyber experts

                In the Learning from Incident Response: January – March 2022 report, from the Secureworks® Counter Threat Unit™ research team, you’ll find valuable insights into the nature of the threats our customers face, including a look back on recent IR engagements and the trends they revealed, observations of the threat landscape and the impact it can have on your organization.

                Get the IR Report
                IR Report 2022


                Improving Incident Readiness in a Post-COVID World

                How to make the shift from crisis to innovation

                In this video, Jeffrey Carpenter, Director of Incident Response Consulting at Secureworks, is joined by Christina Richmond, Program VP, Security Services at IDC, to discuss the five economic recovery phases of COVID-19 and what it means for cybersecurity services and incident response readiness.

                Improving Incident Readiness in a Post-COVID World
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                incident response readiness

                Incident Response Readiness & Advisory Services

                Proactively assess, develop and maintain your IR plan and cybersecurity program for improved incident readiness.

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                Workshops and Exercises

                Workshops & Exercises

                Stay informed on the latest threat, train your team and exercise your IR plans.

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                • IR Workshops & Exercises

                  First Responder Training
                  Lessons Learned Workshop
                  Tabletop Exercise
                  Functional Exercise

                • Threat Intelligence Briefings

                  Tailored briefings leveraging the latest threat intelligence from the Secureworks CTU™ Research Team.

                  Threat Briefings
                  Enterprise Brand Surveillance

                penetration testing

                Testing & Validation Services

                Identify unknown vulnerabilities, weaknesses and threats to proactively remediate gaps, strengthen defenses and improve cybersecurity posture.

                • Threat Hunting Assessment

                  Locate unknown adversary activity and validate the effectiveness of your detection capabilities.

                  Threat Hunting Assessment
                • Adversarial Security Testing

                  Penetration Testing [Network and Wireless]
                  Application Security Testing [Mobile & Web]
                  Adversary Exercises

                  Adversarial Security Testing
                incident response readiness

                Emergency IR Services

                Take efficient and effective response action to confirm, contain and eradicate the threat with context for actionable guidance and next steps to enable remediation.

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                • Emergency Incident Response

                  Incident Response Remote and On-site
                  Digital Forensic Analysis
                  Malware Analysis and Reverse Engineering

                  Emergency Incident Response


                Pandemic-Driven Change: The Effect of COVID-19 on Incident Response

                This report analyzes how COVID-19 transformed incident response readiness through the lens and experiences of the Secureworks incident response team. The lessons and recommendations shared will help your organization build robust incident response and security practices to prepare you for whatever comes next.

                Get the Report
                Pandemic-Driven Change: The Effect of COVID-19 on Incident Response

                Emergency Incident Response

                If your organization needs immediate assistance for a potential incident or security breach, please contact us directly on our Incident Response Hotline.

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